At Aorial, we value your satisfaction and strive to deliver only the best quality eco-friendly products. However, if you receive a damaged or incorrect item, we’re here to help.
Return & Refund Eligibility:
To be eligible for a return or refund, the following conditions must be met:
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Unboxing Video is Mandatory:
A clear and continuous unboxing video (from package opening to showing the product) must be provided as proof. This helps us validate any claims of damage or incorrect items. -
Report Within 2 Days:
You must notify us of any issues within 2 days of receiving the product. Requests made after this period will not be accepted. -
Product Condition:
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Items must be unused and in their original packaging.
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Only defective, damaged, or incorrect items are eligible for return/refund.
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Customized or perishable items are not eligible for return.
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How to Request a Return or Refund:
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Email us at [your email address] or WhatsApp us at [your contact number] within 2 days of delivery.
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Attach the unboxing video and a brief explanation of the issue.
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Our team will review your request within 2–3 business days and provide further instructions.
Refund Process:
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Once your return is approved and the product is received back (if applicable), your refund will be processed to your original payment method within 7–10 working days.
Note: Aorial reserves the right to refuse a return or refund if the policy conditions are not met.
Thank you for understanding and supporting a sustainable shopping experience!